To ensure our trips remain as memorable as ever, we have put together the following safety procedures to ensure our guests have a safe and enjoyable journey.
You can read our detailed procedure document here:Safety Procedure Document
The safety of our guests, colleagues and local people is our priority at the same time not detracting from the most wonderful day ahead.
All crew members will take a COVID test prior to travel and on board crew will be temperature checked prior to departure, and will not travel with a high reading. Crew will be wearing suitable PPE relevant to the day.
Tickets will be sent electronically to your mobile or tablet, anyone without that facility will receive a ticket via mail in a wipe clean pvc wallet.
At the station we will have a representative. They will only communicate with you if we are delayed or we have a platform change. Please respect other passengers social distance on the platform and be patient while boarding.
Seating on board will allow for social distancing, in effect on your date of travel. Your booking party will be seated together.
Food and drink will be served covered and wine dispensed only by your steward wearing gloves. Menus will be disposable and sanitised prior to them being displayed.
Carriages are fitted with sanitised hand dispensers which we encourage guests to use frequently. Increased levels of sanitation will be visible throughout the journey, with vestibules treated every 30 minutes. Carriages will be sanitised prior to travel with a mist fogging machine that touches every surface.
Please limit movement around the train and wear masks if you leave your seat.
Look out for your carriage name as the train arrives and queue at the door with your seat numbers. The welcome mats will have the seat numbers clearly indicated.
It is advisory to wear face masks at the station, when boarding and when moving around the train. You can remove your mask whilst seated, this is in line with current legislation and will help you and fellow passengers to stay safe.